Terms & Conditions

1. Becoming A Customer
   1. To place an order with us, you must be over 18 years of age, require delivery in our area and have a credit or debit card acceptable to us in your name.
   2. We reserve the right to decline any order or to suspend your Account with us at our discretion.
   3. Our Terms and Conditions will apply when you place your order.
2. Your Account
   1. If you wish, you may set up an online account with us to make each visit to our website easier. If you do this, you will be given a username and a password to use each time you place an order with us.
   2. You are responsible for all activity on your account. You should ensure that your username and password are known only to you and that access to your computer is restricted to prevent any unauthorised use of your account. You must inform us immediately if you believe your password has become known to anybody else or has been or may be used in an unauthorised manner.
   3. Please ensure that the information you provide us with is correct and up to date and notify us as soon as possible of any changes.
   4. Please ensure that you have read our statement on our privacy policy.
3. Contract
   1. This website is operated by Zenvic Meats Ltd. Once you have placed an order on the website we will confirm your order by emailing the email address you provided. This email will list all products you have ordered, the price and delivery details. This is not an acceptance by us. A legally binding contract will only arise once we have completed the delivery of the goods to you.
   2. If you have entered an incorrect email address and receive no email purchase confirmation and/or any other details are incorrect then the onus is on you to contact us to amend your details and we can not be held responsible for the entering of incorrect information or your email service provider spam filtration.
4. Amending Or Cancelling The Contract
   1. Should you wish to cancel your order after the order was placed but prior to delivery, we may charge you in full for an amount equal to the value of your order, including any delivery cost.
   2. Any cancellation must be sent to us by email to [email protected]
   3. Where you order goods that are unavailable for any reason, we shall notify you and we will either send a replacement product with your order or organise a full refund or a voucher within five working days.
5. Price And Delivery Charges
   1. The price of the goods will be as quoted on the website at the time you confirm your order by clicking “Checkout” and will be inclusive of VAT (if applicable) or any other tax and, subject to paragraphs 5.2 and 6 below, delivery.
   2. The delivery charge applying to your order shall be set out at the time you checkout. A minimum spend of £35 will incur a delivery charge of £7.95 and we offer free delivery on orders over £75.
   3. We will debit the total cost of your order, including any delivery charge or packaging cost that may be applied, from your debit or credit card at the time you place your order.
6. Shelf Life
   1. Butcher’s Fridge will always deliver with the shelf life as labelled on the product.
7. Delivery
   1. We will always aim to deliver your order within the delivery slot requested by you at the time you place your order.
   2. If nobody is available at the delivery address (nominated by you at the time you place your order) to take delivery of the order, we will leave the package at a secure place (nominated by you at the time you place your order).
   3. Our deliveries are made with “no signature required”. In the event that nobody is available to take delivery of your order at either your primary delivery address or you ask us to leave your goods unattended at a secure place, Butcher’s Fridge expressly disclaims all liability that may arise in consequence of the delivery being left unattended, including, without limitation, theft, tampering or contamination, however, caused.
   4. If your delivery is refused or not accepted at a recipient’s address, we cannot take responsibility for this and cannot offer a free replacement.
   5. Events outside our control, for example, epidemics, and extreme weather conditions, like heatwaves, may occasionally mean we are unable to deliver your goods at the time agreed. In these circumstances, we will contact you as early as possible to rearrange the delivery time. In such an event, our liability to you shall be limited to the price of the goods ordered and the cost of delivery.
   6. Our Christmas delivery availability and prices are subject to change in the run up to Christmas. All changes will be reflected in the checkout process.
   7. During December, we are unable to change delivery dates on orders placed.
   8. From time-to-time delivery may take an additional day due to seasonal variations or volume. If you are ordering for a gift or a dinner party, we advise to always allow an extra 24 hours. Your meat will stay chilled in our packaging – which allows meat to be in transit for 48 hours.
   9. Our free delivery is applicable to your order when you have more than £75 worth of full price items in your bag. You can have both sale or promoted and full price items in your bag, but the full price items must total £75 or more.
   10. We strongly recommend utilising the DPD app on your phone or tablet to receive live updates and monitoring regarding your delivery.
8. If You Are Dissatisfied
   1. We are committed to offering you the very best service and produce and guarantee the quality of all goods and produce you order from us. You must inspect the goods immediately upon delivery and, if you are dissatisfied in any way with either our service or the quality of the goods you receive, let us know promptly in writing via the feedback form in the Contact Us section of the website.
   2. Complaints must be raised within 12 hours of receiving the product and we will require photographic evidence to substantiate any claim. Complaints should be raised by emailing [email protected]. We will not respond to any complaints raised on social media platforms such as Facebook or Instagram.
   3. Complaints in respect of the quality of the goods you receive will need to be forwarded to our headmaster butcher for review so YOU MUST retain the products until we respond. We will respond to you within 2 working days of your query. Please, therefore, retain produce for review and as part of our ongoing commitment to maintaining quality assurance, we may seek to collect the products for QC review. In this case please keep in the freezer in tightly sealed bags until collection.
   4. Unfortunately, we are unable to accept the return of any product delivered to you but, if the goods ordered by you do not meet your reasonable satisfaction, we may, at our absolute discretion, send you a Butchers Fridge voucher to the value of the goods that have fallen short of your expectations within 5 working days of a complaint being received.
9. What We Will Not Be Liable For
   1. We will not be liable for any indirect or consequential loss or damage of loss of profits arising out of our supply or failure to supply the goods to you.
   2. Nothing in this Agreement shall in any way limit our liability for death or personal injury resulting from our breach of contract, tort or negligence nor limit any legal rights you have as a consumer.
   3. Some of our products may contain traces of nuts and other allergens. We will ensure that the contents of products are clearly listed on our website but it is your responsibility to ensure that you have read the information. If you require further information on allergens, please contact us.
   4. The goods are sold to you on the basis that you are a consumer therefore we will not be liable for any special losses that you might suffer using, distributing or reselling the goods as part of a business.
   5. We shall not be liable for goods once they have been delivered to the address or secure place stated in your order.
   6. Our packaging is designed to ensure our produce reaches you in perfect condition but it is your responsibility to ensure that all perishable goods are refrigerated as soon as possible upon receipt. Further, if you or a third party moves, transports or delivers the goods to any other address following our delivery, we shall not be liable for anything that that third party might do to the goods or any subsequent deterioration in the produce
   7. When you place your order, it will be for a nominal weight of produce, at a specified price. We will collect the payment via the payment method you select when placing the order. Because orders are individually prepared, it can be expected that there may be some small variation in weights above or below the weight you choose, and it is impractical for us to request additional payments or process small refunds. We will ensure that this variation never exceeds more or less than 10% of any item specified. Items delivered within 10% of the weight ordered shall be deemed complete, except for the products that are sold as a unit price. Where applicable, we show the weight price online for guidance only. Due to the nature of our products weight cannot always be guaranteed. We will not accept liability for underweight or overweight produce. The published price is the unit price, the weight bracket is a guide weight bracket for the products.. We Will endeavour to meet weight expectations and the minimum weight. 10% below, the customer will be entitled to a prorate refund. However, if the weight falls within the 10% margin of error. Then no refund will be applied.
   8. Please note that we will do our best to ensure that access to our website is uninterrupted and that transmission is error-free but, given the nature of the internet, this is not something that we are able to guarantee. There may be occasions where access is suspended or restricted so that we can undertake repairs, maintenance or improvements. We will keep such occasions to a minimum and endeavour to restore full access as soon as we can.
10. General
    1. These terms and conditions set out the entire agreement between us. Any failure by us to enforce any of our rights under this Agreement shall not prejudice our entitlement to rely on any of our rights in the future.
    2. We shall not be liable for delays or failures to perform our obligations if that delay or failure arises from events beyond our reasonable control.
    3. We reserve the right to change our website, policies and terms and conditions at any time but this shall not affect the terms and conditions prevailing at the time you make a purchase.
    4. Whilst we take the utmost care to ensure that all product descriptions, images, information and prices are accurate, we do not accept any liability for any inaccuracies, errors or omissions. Colour and shape may vary from those shown on the website.
    5. This Agreement is governed by the laws of England and Wales and both parties hereby submit to the exclusive jurisdiction of the English courts.
11. Vouchers Promotional Codes
    1. Promotional codes entitle you, at the time of ordering, to a saving equivalent to the discount advertised at the time.
    2. Butchers Fridge reserves the right to decline orders where, in its opinion, a promotional code is invalid for the order being placed.
    3. Promotional codes cannot be used in conjunction with any other offers or promotions.
    4. Some offers are not valid on sale items or other discounted products.
    5. Promotional codes have no monetary value and cannot be exchanged for cash.
    6. Butchers Fridge is not responsible and has no obligation to honour any promotional voucher code which is obtained via a third-party source such as a Voucher Code website if the code is not valid.
    7. Butchers Fridge reserves the right to cancel or amend the first-time shopper offer at any time. Any changes will be posted within these terms and conditions.
    8. For any additional information, please contact our customer care team by emailing [email protected] or calling 01908 714526
    9. Gift Vouchers: gift vouchers are unique and single use only and will be received via email. Codes can be redeemed on any product but must be used within 12 months. There is no cash alternative.

Updated 1st May 2023